SUNY College at Old Westbury, Office of Computing Services

Thank you for visiting the Office of Computing Services Help Desk!

Knowledge Base

  1. Student Login Help 

    1. Can't Login-Begin Here
    2. Forgot Password (Students)
    3. What is my PANTHER ID user name?
    4. New Students
    5. How do I sign up for the SUNY NY-Alert system?
  2. Help Desk Support  

    1. Fastest Way to Contact the Help Desk
    2. I need to contact the Help Desk by phone
    3. Help Desk location
  3. Gmail  

    1. How to connect to Gmail/Google Apps on your mobile device
    2. How to install google drive on mobile device
    3. Google Docs Overview
    4. Add Google Maps in Calendar Events
    5. What is a Draft Message
  4. Printing 

    1. How Student Printing Works
    2. Student Printing Problem in the Lab
  5. Email 

    1. Student email won't load/Freezing
  6. Blackboard 

    1. Student log in help
    2. Blackboard Support
  7. Zero-Client 

    2. Banner asking you download/Update Java
    3. Access your desktop remotely
  8. Computer Labs 

    1. Computer Labs Locations and Hours
    2. How to schedule computer labs
  9. Faculty and Staff Accounts Help 

    1. How to apply for a Faculty/Staff email account
    2. How to apply for a Faculty/Staff network account
    3. To apply for Faculty/Staff Banner account:
    4. Forgot Password (Faculty & Staff)
  10. Faculty Blackboard Learn Help 

    1. Blackboard/Online Course Helpdesk Support
    2. Quick Faculty Resource links
  11. VoIP Phones (Alcatel-Lucent) 

    1. Ordering New Phone/Line
    2. Phone Support (Alcatel-Lucent Phones)
    3. MyTeamwork Quick Guide (Alcatel - Lucent Phones)
  12. Wireless network (Wi-Fi) 

    1. Student Wireless Network
    2. Faculty Wifi Configuration (PC)
    3. Faculty Wifi Configuration (MAC)
    4. Student Wifi Configuration (PC)
    5. Student Wifi Configuration (MAC)
  13. Discounted Software 

    1. Faculty Discounted Software
    2. Student Discounted Software
  14. Software Help 

    1. Help with Mathematica
  15. All articles 

    1. Computer Labs Locations and Hours
    3. How to apply for a Faculty/Staff email account
    4. Blackboard/Online Course Helpdesk Support
    5. Faculty Discounted Software
    45 articles 

Feedback and Knowledge Base