IT Service Desk - SUNY College at Old Westbury

For assistance, please call 516.876.3098


Knowledge Base

  1. Student Login Help 

    1. Can't Login-Begin Here
    2. Forgot Password (Students)
    3. What is my PANTHER ID user name?
    4. New Students
    5. How do I sign up for the SUNY NY-Alert system?
  2. Help Desk Support  

    1. I need to contact the Help Desk by phone
    2. Help Desk location
  3. Wireless network (Wi-Fi) 

    1. Student Wireless Network
    2. How To Connect To Wireless Network - PC - Students
    3. Faculty Wifi Configuration (PC)
    4. Faculty Wifi Configuration (MAC)
    5. Student Wifi Configuration (PC)
  4. Gmail  

    1. How to install google drive on mobile device
    2. Google Docs Overview
    3. Add Google Maps in Calendar Events
    4. What is a Draft Message
  5. My.Oldwestbury Portal 

    1. reset my oldwestbury password
  6. Blackboard 

    1. Student log in help
    2. Blackboard Support
    3. Blackboard resources for students
  7. Printing 

    1. How Student Printing Works
    2. Student Printing Problem in the Lab
  8. Zero-Client 

    2. Banner asking you download/Update Java
    3. Access your desktop remotely
  9. Computer Labs 

    1. Computer Labs Locations and Hours
    2. How to schedule computer labs
    3. Computer Labs - New Academic Building
  10. Faculty and Staff Accounts Help 

    1. How to apply for a Faculty/Staff email account
    2. How to apply for a Faculty/Staff network account
    3. To apply for Faculty/Staff Banner account:
    4. Reset Email and Network Account Password (Faculty & Staff)
    5. NY - Alert sign-up instructions (Faculty and Staff)
  11. Faculty Blackboard Learn Help 

    1. Blackboard/Online Course Helpdesk Support
    2. Quick Faculty Resource links
    3. Bb Digital Dropbox
  12. VoIP Phones (Alcatel-Lucent) 

    1. MyTeamwork Quick Guide (Alcatel - Lucent Phones)
  13. Discounted Software 

    1. Faculty Discounted Software
    2. Student Discounted Software
  14. Software Help 

    1. Help with Mathematica
  15. All articles 

    1. Computer Labs Locations and Hours
    3. How to apply for a Faculty/Staff email account
    4. Blackboard/Online Course Helpdesk Support
    5. Faculty Discounted Software
    49 articles 

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